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CES 2020 Showcasing

Is a Qatari patented invention for the health organizations to contact their patients and get responses from them without much human supervision. This platform has brought together IVR (Interactive Voice Response), Tele-consultation and analytics to offer healthcare services.

SCALE - Smart Communications and Analytics Learning Engine

What is scale?

SCALE acts as a bridge between Interactive Voice Response (IVR) Technology and hospitals Electronic Medical Records

Interactive Voice Response (IVR) technology automates interaction with callers using pre-recorded voice prompts & phone keypad to receive response from caller. SCALE increases access to patients using IVR automated calls coupled, with our bridging platform that pulls data and writes back to the electronic medical record in HL7 format. 

automation for Every workflow

SCALE can service any patient interactions that need the following:

  • Incoming or outgoing automated calls.
  • Secure access to the electronic medical records via HL7 protocol.
  • Integrations with SMS, email to patients or clinical staff.

Solution modules cover a wide range of  use cases from appointment confirmation, collecting feedback on patient experience, monitoring discharged patients, connecting to tele-consultation urgent care among many others.

A step towards predictive, pre-emptive and personalized care

As SCALE processes and acts on the information fed from Electronic Medical record and IVR it will provide predictive analytics. The analytics will support in early detection and improved diagnoses, help reduce the cost of patient care, save money on medicines, and provide significant insight into business performance. 

With the help of SCALE it will become easy to make advanced clinical decision and reduce preventable adverse effects, which in turn will free up the physicians’ time for more personalized care, enabling effective time management.

SCALE key Benefits

SCALE improves the delivery of healthcare for patients and adds great value to hospitals with improving business operations.

Benefits for Business 
  • Predictive analytics on appointments.
  • Efficient! Reserve agents/Staff for more personal patient engagement and higher value services.
  • Reach 100% of patients multiple times.
  • Effective communication with patients and delivery of time-critical information without spending significant amount of resources and time.
  • Optimal interface design for efficiency.
  • Audit trail at all stages.
  • Adjustable workflow according to the need of your organization.
  • HL7 Compliant, hence compatible with different HIS EMR’s.

Benefits for Patients
  • Self service rather than traditional calling, simple, fast and 24/7.
  • Multiple languages for the automated calls based on the language of preference for the patient.
  • Patients can connect to call center agents or in hospital staff to reschedule appointment or get further assistance.

Complementary Services: Implementations & Professional Services

Shoura provides professional integration & implementation services to work with key stakeholders to guide the implementation of technology to align with our customer’s strategy. Our professional services assist in the transformation of care delivery through SCALE and ensure the success of our customers automation programs. Our professional services team can help you: 

Drive Projects from planning to clinical go live
Assist in workflow design & implementations
Assist in Organizational Readiness & Change Management
Complete a full care environment technology assessment
Drive Projects from planning to clinical go live
Drive Projects from planning to clinical go live

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SCALE – An Automation Platform for Patient Engagement

Is a Qatari patented invention for the health organizations to contact their patients and get responses from them without much human supervision. This platform has brought together IVR (Interactive Voice Response), Tele-consultation and analytics to offer healthcare services.

SCALE - Smart Communications and Analytics Learning Engine

What is scale?

SCALE acts as a bridge between Interactive Voice Response (IVR) Technology and hospitals Electronic Medical Records

Interactive Voice Response (IVR) technology automates interaction with callers using pre-recorded voice prompts & phone keypad to receive response from caller. SCALE increases access to patients using IVR automated calls coupled, with our bridging platform that pulls data and writes back to the electronic medical record in HL7 format. 

automation for Every workflow

SCALE can service any patient interactions that need the following:

  • Incoming or outgoing automated calls.
  • Secure access to the electronic medical records via HL7 protocol.
  • Integrations with SMS, email to patients or clinical staff.

Solution modules cover a wide range of  use cases from appointment confirmation, collecting feedback on patient experience, monitoring discharged patients, connecting to tele-consultation urgent care among many others.

A step towards predictive, pre-emptive and personalized care

As SCALE processes and acts on the information fed from Electronic Medical record and IVR it will provide predictive analytics. The analytics will support in early detection and improved diagnoses, help reduce the cost of patient care, save money on medicines, and provide significant insight into business performance. 

With the help of SCALE it will become easy to make advanced clinical decision and reduce preventable adverse effects, which in turn will free up the physicians’ time for more personalized care, enabling effective time management.

SCALE key Benefits

SCALE improves the delivery of healthcare for patients and adds great value to hospitals with improving business operations.

Benefits for Business 
  • Predictive analytics on appointments.
  • Efficient! Reserve agents/Staff for more personal patient engagement and higher value services.
  • Reach 100% of patients multiple times.
  • Effective communication with patients and delivery of time-critical information without spending significant amount of resources and time.
  • Optimal interface design for efficiency.
  • Audit trail at all stages.
  • Adjustable workflow according to the need of your organization.
  • HL7 Compliant, hence compatible with different HIS EMR’s.

Benefits for Patients
  • Self service rather than traditional calling, simple, fast and 24/7.
  • Multiple languages for the automated calls based on the language of preference for the patient.
  • Patients can connect to call center agents or in hospital staff to reschedule appointment or get further assistance.

Complementary Services: Implementations & Professional Services

Shoura provides professional integration & implementation services to work with key stakeholders to guide the implementation of technology to align with our customer’s strategy. Our professional services assist in the transformation of care delivery through SCALE and ensure the success of our customers automation programs. Our professional services team can help you: 

Drive Projects from planning to clinical go live
Assist in workflow design & implementations
Assist in Organizational Readiness & Change Management
Complete a full care environment technology assessment
Drive Projects from planning to clinical go live
Drive Projects from planning to clinical go live

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Vsee – Telemedicine Software

Comprehensive, Integrated video TeleConsultation Solution. Shoura is equipping health systems across the care continuum with end-to-end tele-medicine solutions designed to enable comprehensive, integrated and effective telemedicine across all clinical use cases and points of care. 

The Only Complete TELE-MEDICINE Platform to Fit Any Workflow

Robust Hippa Video & chat

Vsee Messenger: Physicians & Providers Collaborative tool

Fast, secure text + video collaboration app for provider to provider consults anywhere. The VSee HIPAA Messenger app is specifically designed for the healthcare user —providing simple, secure video, text chat, document-sharing, peripheral streaming, and more!

enable virtual visits

Vsee Clinic: Provide Personalized Patient Healthcare Online

Provide healthcare to your patients when and where they want it through a virtual waiting room & clinics. With Vsee clinic you can easily manage online patient visits – scheduled or walk-in.

Don’t change the way you work. For each consultation simply decide if they are office or remote meetings. patients can receive a link to be automatically placed into your virtual waiting room at the time and date of the consultation. Meet patients with a single click.

Build secure video & chat communications into your own app or website

Vsee SDK

Build a secure video chat into your own app or website with the VSee Web API and Mobile SDK. Have our experts create a customized experience for you with the VSee Tele-medicine Platform.

Why choose Vsee?

Disrupting the status quo in healthcare by delivering a better experience at lower cost.

1. Network Friendly and Low Bandwidth Video Chat

VSee uses less than 50% of the bandwidth of Skype at the same video quality. VSee network-sensing technology will back off when it senses network congestion, which is ideal for wireless networks like 3G, satellite, or congested intranets.

3. Privacy, Security, and API

VSee uses 256 bit FIPS 140-2 AES for all traffic. VSee provides a simple, rich API that supports secure medical workflows.

 

2.  Rich Collaboration
  • One-click application sharing with annotation
  • Drag and drop file transfer
  • Multi-camera support and remote PTZ camera control
4. Easy adoption & intuitive experience

Whether you intend to introduce Vsee to your patients or physicians, fear no resistance. Vsee is extremely easy to use and integrate into existing solutions to avoid and minimize learning curve.

Complementary Services: Implementations & Professional Services

Shoura provides professional integration & implementation services to work with key stakeholders to guide the implementation of technology to align with our customer’s strategy. Our professional services assist in the transformation of care delivery through Telemedicine and ensure the success of our customers tele-medicine programs. Our professional services team can help you:

Drive projects from planning to clinical go-live
Complete a full care environment technology assessment
Assist in Organizational Readiness & Change Management
Assist in workflow design & implementations
Provide end user training and engagement

Trusted by 1000+ tele-medicine Companies

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Holistic Business Management Platform

The Corporater Business Management Platform is a one-stop-shop for companies to analyze problems and address them effectively. It links enterprise disciplines from risk, strategy, operations, quality, projects, processes, HR, and finance in a single interface to enable effective decision making.  

The Platform is composed of many business solutions servicing every need

KPIS AND DASHBOARDS

Plan & manage business performance

The Business Management Platform offers an easy way for organization to set and monitor KPIs across the business units and with real time reporting.  Many organizations looking to implement a KPI management and dashboard solution struggle with data availability and entry, with our platform these issues can be overcome in many ways. 

The KPI & Dashboard solution paints a complete story on organizational performance by capturing the metrics to objectives, goals, risks, financial resources, projects, and plans.

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PROJECT AND PORTFOLIO MANAGEMENT

Utilizing Insights to Drive Project Management for Business

The Business Management Platform enables costs and benefits analysis of current projects and activities for managers and offers a holistic view on all ongoing initiatives to top management. The solution can be easily set up to provide an overview of all activities and connect projects with plans, objectives, goals, risks, and financial & human resources to improve the decision making process.

CORPORATE PERFORMANCE MANAGEMENT

Planning, Budgeting and Forecasting

Achieving business outcomes requires more than just planning- it requires an execution framework. The Corporater Business management platform redefines corporate performance management. Corporater enables world-leading organizations to achieve business results through linking corporate planning with performance analysis and evaluation. Connect your budgeting and planning process with objectives, metrics, goals, risks, financial resources, projects, and activities to make better management decisions, and set those decisions into action

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Why choose Corporater

Customised business solutions for better outcomes. 

Corporater is a global software company that empowers medium and large organizations to evaluate, manage, and continually improve business performance. Since every customer is different, Corporater Business Solutions have tailor made solutions to help plan, analyse and execute businesses on a single platform for better business outcomes.

HOSTING OPTIONS

                                                                                                              Flexibility in all that we do  

Corporater cloud BMP

With Corporater Cloud one can easily focus on the business performance, rather than the performance of technology. It is cost effective as there is no need to invest in hardware infrastructure and IT resources to manage and support the solution.  It helps minimize the total cost of ownership.  Costs are affordable, easy to understand, transparent and predictable. Corporater BMP can be quickly deployed across the entire organization. It has enhanced security designs to meet the needs of the most security sensitive organizations.

Corporater Enterprise Installation – Delivery on premise

The On Premise Business Management Platform supports a wide range of business and technical needs.  It is flexible as it can be implemented both – on cloud and on-premise, even if the infrastructure changes, Corporater enterprise installation can be easily redeployed between supported platforms without losing or compromising data integrity. The enterprise installation helps in the simplified integration with backend systems. Running Corporater on-premise helps easy integration with other systems, including those that are not exposed on the worldwide web, due to technical or security concerns

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VSee Custom Waiting Room and Telemedicine Carts

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The Challange

A leading Hospital in the united states which is a Level I Trauma Center serving adults and children in Minnesota and western Wisconsin. The hospital provides outstanding care in neuroscience, heart surgery, cardiology, oncology, emergency care, burn care, orthopedics care, mental illness and more. With top specialists in more than 50 areas of medicine, Regions has recently started providing telemedicine services to rural hospitals throughout the upper Midwest. In 2013, the hospital completed its first telemedicine pilot. The pilot enabled them to practice telemedicine with other hospitals that had already established video conference technology. The problem with this model was that it was complicated to set up and secure. It required dedicated network infrastructure and expensive hardware that had to be maintained. Many hospitals, especially the smaller community hospitals, did not have the resources to implement this kind of solution

The Solution

VSee’s peer-to-peer video conference solution works over 3G/4G networks and requires no dedicated infrastructure. It offers a range of video solutions for engaging in telemedicine including: mobile kits, telemedicine carts, web-based waiting rooms, and customized telehealth portals. The Hospital evaluated four possible video telemedicine solutions. They chose VSee because of its ability to control a PTZ camera (for examining the patient) and its ability to easily share and discuss CT scans in real-time. 

As the hospital hoped to partner with community hospitals, they knew the solution they selected must also be affordable and adaptable for future needs. Vsee minimizes the technological barrier for physicians and allows integrated hardware and software solutions (e.g. the telemedicine cart) to be easily utilized for other purposes beyond telestroke. It also allows for video connection from all major platforms, including Macs, iPhone, iPad, and Android devices.

Impact Overview

 With Vsee a proprietary low-bandwidth, video conferencing solution the problem of making virtual teamwork easy and it sends and receives high quality video over consumer-grade networks using software.

Impact statement: Compatibility with major platforms. Encrypted with military 256-bit AES encryption.

Able to connect with doctors based in different location efficiently securely and reach out to maximum patients and provide timely treatment.

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Pisano-Feedback Solution

Pisano is a leading technology company providing real time customer feedback and communication to help improve business outcomes.

ABOUT PISANO

Pisano is a leading technology company focusing on CEX, CRM and real-time customer communication. Pisano is a one-size-fits-all platform has mastered the art of collecting customer feedback and improving customer experience. Feedback forms the basis of improving ones service offerings / business. It means evaluative information derived from a customer’s reaction or response.

PISANO DEGITAL SOLUTIONS

Pisano Feedback Solution 

Pisano is a leading technology company focusing on CEX, CRM and real-time customer communication. Pisano is a one-size-fits-all platform has mastered the art of collecting customer feedback and improving customer experience. Feedback forms the basis of improving ones service offerings / business. It means evaluative information derived from a customer’s reaction or response.

PISANO solution for physical channels

Kiosks: Kiosk channel enables you to get feedback from your audience when you are in offline location such as stores, cafés and restaurants, In-store, check in and point of exit. Pisano kiosk forms help you to collect big data very easily.

These kiosk forms can be used offline with the Android® App. Pisano kiosk channels enable you to process data and gain insight. These kiosks are tracked by Pisano dashboard and are safe with features that allow location tracking and screen locking.

Receipt-based survey: This platform gives you a user-friendly survey platform either through tablet kiosks, mobile app to collect customer feedback.

Why choose pisano

Ensure constant growth with solutions to know customers better and keep them longer.
No more gimmicks or buzzwords; manage customer experience in the most simple way.

Competitive Advantages

Pisano’s feedback solutions offers the following competitive advantage:

  • Plug and play: There is no need for customization for different accounts.
  • Customer support team, which helps for survey configuration and data analysis support
  • Single platform: One platform to manage channels, flows, tasks in each customer touch point & track the customer feedback history

Benefits to customers across various sectors:

Pisano helps customers with operational assessment, customer complaint management, real time customer engagement, product portfolio optimization, etc

omnichanel

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Pisano – Customer Experience Management Platform

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The Challange

Turkey’s only corporate fitness chain Mars Sportif was managing customer experience through traditional methods. They were collecting feedback messages through paper forms. It was difficult to transfer them to the right team for analysis. Finding solutions were a result of a long and fragmented process and this led to consequences such as churned customers.

The Solution

Mars Sportif started to work with Pisano to eliminate points of friction in the customer journey and offer seamless customer experience. In less than a year, the company turned the tables and got successful results.

Aim:

  • Collect real-time feedback from MAC and MACfit club members.
  • Take Instant action to solve members’ problems
  • Increase member’s satisfaction to meet the retention targets.

Actions:

  • Find the optimum location where members use/pass by the most and are the most convenient to leave feedback messages in the MAC and MACFit clubs.
  • Place Pisano Kiosk in the designated areas
  • Define automated jobs and escalations, and customize for different scenarios. 

Impact Overview

Client statement:  According to Mars Sportif Marketing Manager Ozkan Ozyavuz, they couldn’t communicate with their members in real time and it was taking a long time to resolve problems. He said “we are highly satisfied with Pisano’s contribution to our problems- solving process.” And added that they happily use Pisano solutions in all MAC and MACFit clubs.

Real-time problem solving: Able to take real-time actions when received complaints. Its practical use enables easily communicate with members and members can easily give feedback through Pisano kiosks. The central management feature enables communication with the members and club managers without a mediator.

Respond to customers 2X times faster: Able to respond to members faster resulting into happier customers and with Pisano’s CX Solutions, and able to centrally manage the members experience with unprecedented speed.

 

 

  • 3X Feedback Volume

  • 2X Faster Response Time

  • Achieved 2018 retention goal mid-year   

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Meddy is an online platform where people can find all the information they desire about doctors before choosing one to visit. Meddy’s aim is to help people make informed health decisions based on knowledge, not chance. People can find reviews from other patients on doctors and learn from their experiences.

 

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Aamal Medical is a leading medical equipment supplier in Qatar. It also provides consultancy on, building operating room theatres, and installs hospital information systems. Aamal Medical aims to continue to strengthen its market presence by moving into specialties including cardiology among others.

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Corporater for Performance Management

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The Challange

Corporater’s consultant team understood that TSPDL’s leadership needed a 360-degree performance management framework. To make performance reviews effective and enhance decision making, they needed something more graphical, with easy-to-read, user-friendly dashboards. They needed a tool that would allow them to drill down to the lowest levels of the organization. Corporater’s team identified the various sources of data that TSPDL used for formulating strategic objectives. They ensured that these objectives were translated into unit-level and functional-level KPIs, with performance linked to action plans.

The Solution

Corporater’s consultant team understood that TSPDL’s leadership needed a 360-degree performance management framework. To make performance reviews effective and enhance decision making, they needed something more graphical, with easy-to-read, user-friendly dashboards. They needed a tool that would allow them to drill down to the lowest levels of the organization. Corporater’s team identified the various sources of data that TSPDL used for formulating strategic objectives. They ensured that these objectives were translated into unit-level and functional-level KPIs, with performance linked to action plans.

Impact Overview

Refined Performance Analysis : With Corporater Business Management Platform, TSPDL established a structured framework that brought clarity and accountability across its departments. With its graphical representations of trends and ready-made reports, the platform helped enhance performance analysis at various levels within the company.

Key Achievements: Real time report, better alignments, Clarity and accountability, Achieved larger goal. 

Greater Transparency :  Transparency among departments improved considerably. Real-time reports provided the visibility for senior management to dive deeply into performance.

Better alignment with organizational Goals:TSPDL’s leadership achieved better alignment with their larger goals. Service areas in the company now define clear objectives, and KPIs are the linchpins for  initiatives and risk assessments.